Vietnam Visa The official e-visa website is slow, shows an error, or will not accept your upload. Your flight is close. I know that feeling. I cannot see the portal's status, and nobody outside the Immigration Department can tell you when it will work again. What I can do is show you what to check, in the right order, and when to stop waiting.
1. Check the address first
The Immigration Department said the e-visa portal has worked on two addresses since 11 November 2024: evisa.gov.vn and thithucdientu.gov.vn (official notice). Type the address yourself instead of using an old bookmark or an advert. A site with a different address is not the official portal. My website is a private service operated by Joey Visa Vietnam, and the bar at the top says so.
2. Quick fixes that cost nothing
These are my own tips from helping travellers. None of them is an official rule, but they are what I try first.
- Wait 30 minutes and try again. Many errors are short.
- Switch browser or device. If it fails on a laptop, try your phone.
- Switch network. Try mobile data instead of hotel wifi, or the other way around.
- Turn off a VPN if you use one.
- Check your files. A blurry or oversized photo can make an upload fail. Follow my photo requirements, and check the upload instructions on the official instruction page.
- Write down the error. Take a screenshot with the time. It helps if you need to contact support.
3. If the error comes at payment
Do not pay twice. Read my guide on what to do when a payment fails or you are charged twice. The official portal has a “Payment failed!” page that links back to your application (official page).
4. How long can you wait?
The official processing time is 3 working days at evisa.gov.vn, and I tell travellers to plan for 3–5 working days. Weekends and Vietnamese public holidays do not count. A portal problem on top of that can use up your buffer. This is how I would think about it:
| Your flight is in | What I would do |
|---|---|
| More than 7 days | Keep trying on the official portal. Try again in the morning and evening Vietnam time. |
| 4–7 days | Try again today. If it still fails tomorrow, stop waiting and plan an urgent option. |
| 3 days or less | Do not wait. Choose an urgent option now. |
The official website is not working and your flight is in the next three days? Do not lose another day. From 1 hour on weekdays, weekends too, all-in from US$64. I confirm the time before you pay.
On the application form, enter the code PAUL03 in “Add Your Coupon”. On time or your money back. Refused new application: 100% refund.
5. Contact the official support
The portal has an e-visa support page. Send your registration code (if you already have one), the email you used, a clear description and your screenshots. Expect a reply to take time.
6. Options when the portal keeps failing
If you cannot finish your application, you can apply through my service instead. You enter your details on the application form, I check every field and your photo by hand, and I confirm the time your e-visa will be ready before you pay. These are my options, with the government fee included for a single-entry new application:
| Option | Single entry, all-in |
|---|---|
| Emergency 1 hour Mon–Fri, apply before 18:00 | US$224 |
| Urgent 4 hours | US$104 |
| Urgent 1 day | US$94 |
| Urgent 2 days | US$74 |
| Urgent 3 days | US$64 |
| Weekend emergency Friday 18:00 to Sunday 15:00 | US$224 |
Multiple entry: add US$25. Government fee included. Egypt, Algeria, Morocco, Tunisia, Sri Lanka, Mauritius and Türkiye: +US$20. See the full price list.
Already submitted and waiting? Do not apply again. Read e-visa still processing and how to check your status. If you are already at the airport, see what to do at the airport.
FAQ
Is the Vietnam e-visa website down right now?
I cannot see the portal's status, and I do not want to guess. Try the quick fixes on this page and check that you use evisa.gov.vn or thithucdientu.gov.vn.
Which addresses are the official e-visa portal?
The Immigration Department announced that the portal works on evisa.gov.vn and thithucdientu.gov.vn since 11 November 2024. Other addresses are not the official portal.
My upload keeps failing. What should I check?
Check the file type and size, and that the photo follows the rules. Try another browser or device. See my photo requirements page and the official instruction page.
How long should I wait before applying another way?
If your flight is in three days or less, do not wait. If it is 4 to 7 days away, try again today and decide tomorrow.
Official sources: Immigration Department notice: portal addresses from 11 November 2024 · Official e-visa support page · Official instruction page · Payment failed notification page. Sources checked: 11 Nov 2026.
Related: Payment failed · Check your e-visa status · E-visa still processing · Photo requirements · Urgent Vietnam visa
